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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Water extraction and remediation in San Diego

10/28/2019 (Permalink)

hands holding hose to suck up water from carpet Water extraction being performed at a San Diego home.

When a water damage occurs in a home or business, the first step in water mitigation is to remove all of the standing water in the affected area as quickly as possible. this will stop the water from spreading to other rooms, as well as reduce the risk of secondary damages

The water extractor is capable of suctioning massive amounts of water in a space in a very short amount of time.

When extracting water from a wet surface that may not have standing water, it removes any water that is trapped in the cracks and grooves of the surface. This speeds up the drying process rather than only using in-place drying equipment.

Also using an extractor helps to dispose of grey or black water in an easier manner, as it is contained and makes disposal at a proper site easier.

If you are looking for the best water extraction and damage cleanup company in San Diego, SERVPRO can help.  Call us any time, at 619-583-2133.

Sewage Backup in Mission Valley San Diego

10/23/2019 (Permalink)

A person in protective equipment. A photo of a SERVPRO employee wearing proper protective equipment on a sewage backup job in San Diego.

If you have a sewage backup in San Diego, SERVPRO is the company to hire.  Here's a little bit about PPE and why it's important to wear on sewage backup jobs.

What is PPE and when should we wear it?

PPE stands for Personal Protective Equipment.

Our technicians wear PPE to prevent any kind of
contamination or cross contamination. The PPE that we use includes:


-Gloves
-Protective goggles/glasses
-Tyvek suits
-Respirators
-Booties or Rain Boots


PPE is worn when we are performing cleanup on a grey or black water loss (including sewage backups), for fire/soot clean up, for biohazard clean up, mold remediation, and hoarding cleanouts. Or anytime that we are concerned that there is a chance for contamination, as safety of our team and clients is always a number one concern!


PPE not only keeps our technicians safe in situations where there is grey or black water. It also ensures that there is no cross contamination throughout the home or business we are
remediating.


For the best water, fire, or damage cleanup company in San Diego, SERVPRO can help.  Call
us any time, 24/7, every day of the year.  We can be reached at 619-583-2133.

Major Mold Problem in San Diego

10/3/2019 (Permalink)

mold on floor joists This mold was found in a commercial property and SERVPRO was hired to do the mold removal.

When you have a severe mold problem, be it commercial or residential, SERVPRO of Centre City/Uptown is well equipped to handle it from start to finish. Our Mold Project Manager, Fred Erwin, has over two decades of mold remediation experience and handles mold remediation of any size. He recently oversaw a large-scale project in downtown San Diego of a commercial property that had damages in the hundreds of thousands of dollars - due to mold. If you think you have a mold problem, whether it be large and very involved, or fairly small, give us a call. Our team would be happy to assist you and help restore your property "Like it never even happened." Call the SERVPRO team anytime at 619-583-2133.

The SERVPRO in San Diego Dream Team.

10/2/2019 (Permalink)

group of men and women in front of green van The SERVPRO staff.

This is a photo of most of the SERVPRO of Centre City/Uptown dream team!

These dedicated and wonderful individuals make up the downtown and uptown San Diego SERVPRO team. As the premier SERVPRO franchise in our San Diego area, this team right here is the reason we have so many happy and satisfied customers.

Our team is highly trained in water damage restoration, fire damage cleanup, smoke/soot cleaning, deodorization, mold remediation, and biohazard cleanup. We work in businesses and residences every single day of the year, and there is truly no job too big or too small for us.

If you need water removal or extraction, and care about a fast response time, call SERVPRO of Centre City/Uptown in San Diego 24/7 at 619-583-2133.

Medical Building Water Damage Cleanup

9/28/2019 (Permalink)

moisture meter A photo of a piece of equipment we use on our water damage jobs to locate moisture.

This photo shows a piece of our thermal imaging equipment, which reads temperature in walls, on a large commercial water damage job in the Hillcrest neighborhood of San Diego.

A supply line on a third floor of this building failed over a weekend, and tenants walked in on Monday morning to find debris like this and water all over their floors, medical equipment, and cabinets.

SERVPRO of Centre City/Uptown got the call and arrived onsite within an hour to help extract and clean up, while we stabilized and created a plan for building management. We performed full mitigation services for the building property management, and they were incredibly pleased with our level of service with water damage needs.

If your building is facing water damage, there is no one better to call than us, SERVPRO of Centre City/Uptown. We're available 24/7 at 619-583-2133.

SERVPRO Owners: Ben Sussman and Jordan Katz

9/24/2019 (Permalink)

two men in front of green van SERVPRO owners: Ben Sussman and Jordan Katz.

Here is a photo of the two owners of SERVPRO of Centre City/Uptown, Ben Sussman (left) and Jordan Katz (right). Ben and Jordan are childhood best friends and soccer teammates, who decided to go into business together. Ben's background was in construction, while Jordan previously worked for another SERVPRO franchise in Orange County, CA.

When your building or property is facing catastrophic water damage and you need extraction, or if you had a fire and need a rock star team to perform the cleanup, SERVPRO of Centre City/Uptown is who you want.

We are available 24 hours a day, 7 days a week, and we are centrally located in San Diego with several office locations - making us "Faster to any size disaster." Call us anytime at 619-583-2133. 

Fire Board-Up Services in San Diego

9/23/2019 (Permalink)

Empty warehouse. This is the aftermath of a warehouse fire in San Diego that SERVPRO did the cleanup for.

This photo shows the aftermath of when SERVPRO performed the cleanup of a warehouse fire in San Diego. There was an electrical fire to one of the tenants units of this multi-unit commercial structure, which caused smoke and soot damage throughout the entire structure and caused all of the tenants to relocate temporarily while a proper cleaning and mitigation efforts were performed.

When you have fire damage in San Diego, SERVPRO can help.

We worked with property managers, tenants, the insurance carrier, and the property owner on this project, and they were very pleased with the service that SERVPRO provided.

If you have a residential or commercial fire to your property in San Diego, call SERVPRO of Centre City/Uptown 24 hours a day, 7 days a week.  Call us at 619-583-2133.

Water Damage Company in San Diego

9/23/2019 (Permalink)

A house with drywall removed and equipment in the room. This home had major flood damage and hired SERVPRO of Centre City/Uptown to do the cleanup and dryout.

When water damage strikes your San Diego property, most of us don't know where to start.

That's where SERVPRO comes in. We are licensed, bonded, and insured, and have been trusted by thousands and thousands of property owners to help them with their water damage cleanup needs.

A little bit about SERVPRO of Centre City Uptown in San Diego:

1.) Independently owned and operated. We were started by two childhood best friends, Ben Sussman and Jordan Katz.

2.) We are licensed (CSLB #1037786), we are bonded, we hold the proper insurance including workers compensation, auto insurance, as well as general liability insurance.

3.) Our team is trained and holds a high number of designations with the IICRC.

4.) We do it all, from the mitigation work to the reconstruction, we are a one stop shop.

5.) We bill insurance directly, taking away some stress and hassle for you.

The proof is in the pudding. Which is why we have awesome Yelp reviews. Call us 24 hours a day, 7 days a week at 619-583-2133.

My building flooded. Who do I call?

9/16/2019 (Permalink)

commercial carpeting with water in dental office. A dentist office recently had a flood and called SERVPRO of Centre City/Uptown to assist them with water extraction and proper cleanup.

When water damage strikes your San Diego property, most of us don't know where to start.

That's where SERVPRO comes in. We are licensed, bonded, and insured, and have been trusted by thousands and thousands of property owners to help them with their water damage cleanup needs.

A little bit about SERVPRO of Centre City/Uptown in San Diego:

1.) Independently owned and operated. We were started by two childhood best friends, Ben Sussman and Jordan Katz.

2.) We are licensed (CSLB #1037786), we are bonded, we hold the proper insurance including workers compensation, auto insurance, as well as general liability insurance.

3.) Our team is trained and holds a high number of designations with the IICRC.

4.) We do it all, from the mitigation work to the reconstruction, we are a one stop shop.

5.) We bill insurance directly, taking away some stress and hassle for you.

The proof is in the pudding, which is why we have awesome reviews. Call us 24 hours a day, 7 days a week at 619-583-2133.

Fire in my home, who do I call?

9/16/2019 (Permalink)

Interior of a commercial building after a fire. Here is a photo of a commercial building in San Diego that had a fire and called SERVPRO.

When you have extensive fire damage to your San Diego property, there is a reason so many call SERVPRO.

SERVPRO, the team in green, is the industry-leading company that you know and trust for your mitigation needs.

When you have a fire, it can be scary and it can feel debilitating. You often don't know where to turn or what to do, or where to start. That's where we come in. As the trusted team in green, there are a few reasons why so many San Diegans turn to us in their time of need:

1. We are licensed, we are bonded, we are insured.

2. We have the experience you want in a restoration contractor.

3. The owners of our company, Ben Sussman and Jordan Katz, make customer service our TOP priority, and that shows in how our staff treats you and communicates with you.

4. We bill insurance directly, so we take away some of the stress and hassle of the insurance claims process from you.

5. We work 24 hours a day, 7 days a week. Call us anytime at 619-583-2133.

Commercial Water Damage Company San Diego, CA

1/30/2019 (Permalink)

A photo from a recent major flood at a hotel in downtown San Diego.

Time is money, and we at SERVPRO of Centre City/Uptown understand that more than anyone.

When your hotel, commercial property, medical building, etc. suffers from water damage, a fire, mold or biohazard cleanup needs, there is no one better to call than the centrally-located San Diego SERVPRO of Centre City/Uptown.

We have a nearly 20-year reputation for doing commercial cleanup work in San Diego (and beyond at times), and have gained a reputation for being the go-to restoration vendor when property owners face disasters that they need cleanup help with.

This commercial client of ours, a hotel in San Diego, recently had a supply line leak on the 8th floor which affected all the floors below it, which included hotel rooms, a gym, a restaurant, and more.

Thankfully they chose to hire SERVPRO of Centre City/Uptown as we're downtown San Diego's premier restoration company, and we worked closely with them and their insurance companies (in this case there were multiple companies involved), during the entire process.

If you have water damage in San Diego, call SERVPRO of Centre City/Uptown 24 hours a day, 7 days a week at 619-583-2133.

Church water damage in San Diego, CA

1/30/2019 (Permalink)

A photo of our SERVPRO equipment onsite at a church that suffered from rain water damage near downtown San Diego.

This photo shows some of our equipment placed at a church in the Mission Hills area of San Diego, just north of downtown San Diego.

During the heavy December 2018 rains, the church suffered from a roof leak which caused extensive damage throughout its office area.

The church called SERVPRO of Centre City/Uptown, as we're one of San Diego's premier restoration companies and located in the same area, just near downtown San Diego.

We had a crew onsite immediately once being called, and set up equipment, assisted with coming up with a plan for services, and kept in constant communication with church staff throughout the entire mitigation process.

If your church, or property of any kind, has water damage, whether it be from a storm or not, have no fear, SERVPRO of Centre City/Uptown can help.

Call us 24 hours a day, 7 days a week at 619-583-2133.

What are the different types of equipment you use?

9/13/2018 (Permalink)

A SERVPRO green axial fan.

We don't often get this question, and quite frankly we wish we got it more! Most people know very little about our industry, so we're happy to take a moment to educate you just a little bit on some of the types of equipment we use on water damage jobs that we do in and around San Diego.

This is going to be a new series that we begin, and every few weeks we'll share a little bit more about a different piece of water damage equipment.

First up, pictured is an axial fan (in SERVPRO green of course). We use these on clean water losses to help assist with the drying process.

If you have water damage in San Diego, call SERVPRO of Centre City/Uptown. Our crews have 15+ years of experience, we're a preferred vendor for most insurance companies, and you know you'll be in good hands with us. Call us 24/7 at 619-583-2133.

Can I do my own fire damage cleanup?

9/13/2018 (Permalink)

Fire damage at a San Diego home.

When someone has a "small" fire in their home or property, they sometimes wonder, "is this something I can do my own?" There is really no easy answer to that, but here are some tips to help you decide. But first and foremost, know that SERVPRO of Centre City/Uptown, does free estimates and free inspections. And it's hard to find an honest company like us - it's 100% true that we've seen some small fires where we told homeowners or business owners that it may not be worth filing a claim, and we told them how to handle it on their own! Each scenario is different, so read on.

Obviously, in the event of a fire, the most important thing is that you and your family or employees are safe. Once everyone is safe and out of harm's way, you'll want to start making plans for how to restore your home to even better condition than before the fire. That's where we come in. Now would be a good time to call us (619-583-2133) for a free inspection.

If we think you need our services, then we'll tell you. We're honest and straightforward! You should know that if you need a professional fire cleanup company like ours, it's very important to hire someone licensed, insured, and has decades of experience with fire cleanup restoration. This is not the time to hire your cousin's friend that's a handyman.

Fires can cause irreplaceable harm to household items, furniture, clothing, and more. They also can cause a of damage to your property. You need someone who knows what they're doing, who you can trust, and who you can ask a million questions to! That's us.

Call us 24 hours a day, 7 days a week. We offer board-up services as well as fire, smoke, soot cleaning services, and repairs. Call us at 619-583-2133.

Gearing up for Hurricane Florence

9/13/2018 (Permalink)

As Hurricane Florence makes landfall in the Carolinas, the SERVPRO team is mobilizing and getting ready to assist affected homeowners and business owners up and down the east coast.

If you are in Georgia, North Carolina, South Carolina, Virginia or Maryland, emergency declarations have been issued as forecasts show Florence will dump records amount of rain on southern states.

Initially predicted to be a Category 4 storm, Florence has since been downgraded to a Category 2 storm, but is still expected to dump up to 40 inches of rain. Storm surges of up to 13 feet are also expected in some areas.

We urge everyone to do as emergency responders ask, keep your families safe, and evacuate if need be.

SERVPRO is here to help 24 hours a day, 7 days a week.

Commercial Mold Remediation Expert in San Diego

9/13/2018 (Permalink)

Mold at a medical facility in San Diego. SERVPRO of Centre City/Uptown was contracted to tackle this very large project.

When your business or commercial property is suffering from mold damage, SERVPRO of Centre City/Uptown can help.

With 20+ years of experience in commercial mold remediation, hundreds of satisfied mold remediation clients, and dozens of mold remediation classes and certificates under our belt, we're the ones for you.

Mold should not and cannot be taken lightly. Sometimes we get customers who think mold is no big deal, but that is not the case, particularly for those with sensitive health issues. As a business, the last thing you want is a customer or employee to become sick to what they think is from mold exposure.

SERVPRO of Centre City/Uptown does free walk throughs and free estimates, and we have dozens of satisfied hotel, medical industry, and restaurant clients when it comes to mold remediation. Call us anytime at 619-583-2133.

Commercial Water Damage in La Mesa, San Diego, CA

9/13/2018 (Permalink)

Commercial water damage in La Mesa. Of course they called SERVPRO of Centre City/Uptown!

This photo shows a piece of our SERVPRO specialty drying equipment onsite at a commercial water damage job in the La Mesa area of San Diego.

We got this call as a referral, and it was in a professional office building. There was a roof leak that occurred during heavy rains, and though the damage wasn't as severe as it could have been, and thankfully there was no mold, it did call for some demolition. Here you see us ducting our drying equipment into the wood framing to dry it out, after having removed drywall and insulation.

The company was very happy with our team, and on our customer satisfaction form stated that that we made a less than ideal situation bearable!

If you have commercial water damage in San Diego, there really is no one else to call but SERVPRO of Centre City/Uptown. We bill insurance directly, if you decide to file a claim, and this saves you the headache and hassle of hiring a company who refuses to work with your insurance company. Call us at 619-583-2133.

Preparing for storm water damage

9/10/2018 (Permalink)

Living in San Diego means very few of us worry or stress about preparing for storms. With a beautiful year-round climate, storms are one of the last things that San Diegans think about.

However, each winter, we receive hundreds of calls from concerned homeowners that heavy rainfall or other storm damage has affected their property, and they're unsure what to do next. They often have questions like, "Is this going to be covered by my homeowners insurance?" "Is this going to be expensive?" etc.

The first answer is, you probably won't get any storm damage covered by your typical homeowners insurance policy, unless you've specifically bought and paid for it.

The second is - damage can cost you anywhere from a few hundred dollars up to thousands, it all depends on the severity of the damage.

Take a few moments this fall to consider the following, and see what you can do to better prepare in case of the event of unexpected water damage.

Are your gutters working and clear from any blockages?

Is your roof in good shape and free from any damage?

Are doors and windows properly sealed?

In the event of water damage at your property in San Diego, call SERVPRO of Centre City/Uptown 24 hours a day, 7 days a week at 619-583-2133. 

Wildfire preparation for San Diego homes and businesses

9/10/2018 (Permalink)

Prepare your San Diego home for wildfire season by following these tips.

With the rising number of wildfires affecting the state of California, and the wildfires that San Diego has seen over the past 20 years, preparation is key when it comes to minimizing potential fire, smoke, or soot damage to your San Diego home or business.

While wildfires pose particular threats because they often begin unnoticed and can spread quickly, there are some things you can and should do to help prepare.

Maintenance

Keep your home maintained by cleaning your gutters regularly, and make sure your smoke alarms are working and you have a few fire extinguishers handy and operational. If you have a multi-level home, have an escape ladder available.

Landscaping

Consider landscaping your home with wildfire safety in mind. Use fire-resistant shrubs and trees. Rock, stone, crushed concrete flower beds and gardens can provide ground cover for bare spaces and could act as firebreaks.

Defensible space

Ensure you have defensible space between structures and natural growth that is free of brush, trees and grasses. Move wood  piles away from your home.

Prepare

Create a survival kit, map out an evacuation plan, and create a home inventory of all your belongings.

If you or someone you know suffers damage from a wildfire, call SERVPRO of Centre City/Uptown at 619-583-2133. We work 24 hours a day, 7 days a week, and are a preferred vendor for most insurance companies. We'll hold your hand every step of the way.

Do I need a business continuity plan?

9/10/2018 (Permalink)

It takes teamwork!

Part of our job as an emergency services provider is educating our commercial clients on why it's critical to have a business continuity plan in place should a disaster arise.

So, do you need a business continuity plan? The answer is yes!

Companies today face a record number of exposures. The severity and frequency of storms in the country seems to be increasing, leaving you susceptible to problems that you may not even know you could face.

Even outstanding employees, when faced with an emergency, don't know what to do. This adds to confusion and frenzy. Creating a plan and training your employees gets everyone on the same team and on the same page, helping to ensure a safe and timely recovery.

More than 25% of businesses never reopen after a catastrophic event. Time spent developing a pan is an investment in your company. The faster you can get back to business, the more likely you are to recoup any financial losses during downtime.

To find out how SERVPRO of Centre City/Uptown can assist you with a business continuity plan, call our office at 619-583-2133. We'd be happy to help.

Restaurant Grease Trap Overflow

9/7/2018 (Permalink)

Ever, onsite at a job in Little Italy, doing a grease trap overflow cleanup.

Most people know SERVPRO of Centre City/Uptown as the premier restoration contractor in San Diego, specializing in emergency water removal and extraction, fire, smoke, and soot cleaning, as well as mold remediation and biohazard cleanup. What they may not know is that we assist our restaurant clients regularly when they experience grease trap overflows.

This photo in particular shows our technician, Ever, onsite at a restaurant in the Little Italy area of San Diego, that had a sudden grease trap overflow that affected a parking garage and the street. When SERVPRO of Centre City/Uptown got the frantic call from the restaurant owner, we were onsite within 40 minutes assisting them with the cleanup.

If you need help with your grease trap overflow in San Diego, call SERVPRO of Centre City/Uptown anytime at 619-583-2133. We're available 24 hours a day, 7 days a week.

My condo flooded. What do I do?

8/14/2018 (Permalink)

SERVPRO of Centre City/Uptown technician Arturo, onsite at a condo that suffered from water damage in the Hillcrest area of San Diego.

In San Diego, especially in areas like downtown San Diego, Little Italy, Mission Hills, North Park, Hillcrest, University Heights, etc. - the vast number of people that live in these great areas mean lots of condominiums.

When a condo floods, it often causes damage to the neighborhooring or below units. We get at least 5-6 calls a week from clients who own condos who either had a flood in their unit, or has damage from a flood that occurred in the unit next door or above.

In situations like this the most important thing is to get any standing water cleaned up. If it can be wiped up with a towel, great, but you'll still want to have a proper moisture check completed, if it's excessive, you'll want to call us, SERVPRO of Centre City/Uptown, to come and extract, set up our drying equipment, and stabilize while you figure out next steps.

We will hold your hand every step of the way, and we're one of the few companies who will work directly with your insurance carrier. We happen to be a preferred vendor for most insurance companies as well.

Our independently owned and operated franchise has over a 15-year track record for working in condominiums in and surrounding downtown San Diego.

Call us 24 hours a day, 7 days a week at 619-583-2133. We'll make things "Like it never even happened." 

Storm damage at your San Diego property

8/14/2018 (Permalink)

The aftermath of storm damage at a townhome in North Park, San Diego.

Storm damage to San Diego properties isn't typically something we as San Diegans have to deal with, but it can and does happen.

Last summer for example, a random 8-minute downpour caused thousands and thousands of dollars in damages to a school in the south Bay area of San Diego, when the roof was open and being worked on. No rain was on the forecast! But it happened.

Typically though, in "winter" (we laughed writing that!), is when most unsuspecting homeowners and property owners discover their property isn't as protected as they thought. This is when leaky roofs are discovered, faulty or old windows with gaps in them, or even doors that haven't properly been weatherized.

So do yourself a favor this summer and fall, and make sure to inspect your property so you have no hidden surprises come winter. Water damage is no joke, and if left untreated properly, mold can happen.

SERVPRO of Centre City/Uptown is happy to be San Diego's known and trusted water damage expert. Call us anytime at 619-583-2133.

Apartment Fire in Point Loma/Midway District San Diego

8/14/2018 (Permalink)

Apartment fire in Point Loma area of San Diego, SERVPRO of Centre City/Uptown handled the cleanup.

SERVPRO of Centre City/Uptown recently got a called from an on-site property manager of an apartment building in the Point Loma/Midway District area of San Diego for a unit that had an electrical fire. The tenant was not injured, thankfully, but the unit sustained serious damages.

When the onsite manager called their insurance broker, the broker referred them to SERVPRO of Centre City/Uptown.

Often times when a property sustains fire damage, owners wonder whether or not a full smoke and soot cleaning and mitigation work is needed. And sometimes it isn't, depending on the size of the fire, how long it burned, what it burned, etc. In this case, a complete cleaning was needed, so we worked hand-in-hand with the insurance company to ensure all the proper procedures for cleaning were approved and followed by our team.

If your property in San Diego sustains fire damage, big or small, call SERVPRO of Centre City/Uptown 24 hours a day, 7 days a week at 619-583-2133. We are preferred vendors for most insurance companies.

Mold Remediation Process

2/14/2018 (Permalink)

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate our “typical” process:

  1. Emergency Contact - (619) 583-2133

The mold cleanup and restoration process begins when you call us. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  1. Inspection and Mold Damage Assessment

We carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.

  1. Mold Containment

Our professionals use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  1. Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  1. Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.

  1. Cleaning Contents and Belongings

We clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and disinfect your belongings. We’re also trained to remove odors and deodorization using fogging equipment.

  1. Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. The restoration step gets your home or business back to normal.

Fire Damage Restoration Process

2/5/2018 (Permalink)

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

The Water Damage Restoration Process

1/26/2018 (Permalink)

There are six steps in our water restoration process. 

Step 1 is more important that you think. It is best to call IMMEDIATELY in a situation where your home is experiencing water damage in order to prevent further loss. Furthermore, if moisture is left to sit over a period of time it can lead to microbial growths in your home.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

"Types of Water"

12/12/2017 (Permalink)

Did you know there are three categories of water when it comes to water damage? These types of contaminated water typically differ depending on the source/cause of the water damage.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

HVAC Maintence

12/12/2017 (Permalink)

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Centre City / Uptown Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call us today, (619) 583-2133.

Mold Tips

12/11/2017 (Permalink)

If you believe you may have a mold problem in your home or business, consider the following facts:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting. You may even be able to follow the smell to the source.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Centre City / Uptown for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

Mold in homes can pose serious health risks. To prevent cross contamination of your home, it is best to have a professional company such as SERVPRO to perform the remediation.

Call our office today at 619-583-2133 if you believe you may need mold remediation.

Lilac Fire Update

12/8/2017 (Permalink)

Current Lilac Fire Shelters taken from SDICRed Cross twitter as of 12/8 9:13AM

(taken from  http://www.fire.ca.gov/current_incidents/incidentdetails/Index/1928)

Lilac Fire Incident Information

Last Updated: December 08, 2017 9:20 am 

Date/Time Started: December 07, 2017 11:15 am

Administrative Unit: CAL FIRE San Diego Unit

County: San Diego County

Location: Old Hwy 395 at Dulin Road, Bonsall

Acres Burned - Containment: 4,100 acres -  0% acres

Structures Destroyed: 65

Injuries: 2 firefighters, 4 civilian

Long/Lat: -117.1630/33.3237

Firefighters continue to make progress and assess damages.

Evacuations:

Mandatory Evacuations: 

  • area of W. Lilac Rd. & Sullivan Middle School.
  • South of Burma Rd.
  • East of Wilshire
  • North of N. River Rd.
  • West of S. Mission Ave.
  • South of Renche Rd.
  • West of I-15 Freeway
  • East of Green Canyon Rd. & S. Mission Rd.
  • North of Hwy 76 

Evacuation Warnings are in effect:

  • North of Pala Rd.
  • South of Reche Rd.
  • West of I-15 Freeway
  • East of Green Canyon Rd.
  • W. Mission Rd. 

Visit SDIC Red Cross for the most current information on Evacuation Shelters.

Small-pet friendly shelters have been opened at:

  • Palomar College at 1140
  • W. Mission Road in San Marcos
  • Bostonia Rec Center at 1049 Bostonia St. in El Cajon
  • East Valley Community Center at 2245 E. Valley Parkway in Escondido.
  • Large animals and livestock can be taken to the Del Mar Fairgrounds.

Road Closures: 

  • Old Hwy 395 between W. Lilac Rd.
  • Hwy 76 in both directions

Visit http://www.calfire.ca.gov/general/firemaps for current active fires

Watch http://www.fire.ca.gov/current_incidents/incidentdetails/Index/1928 for updates on the Lilac fire, or follow CALFIRESANDIEGO on twitter.

Follow SDICRed Cross on twitter for current information on evacuation centers.

If you're able, take a current photo inventory of your home. Make sure you get a picture of every wall in every room of your home. Open cupboards and pantry doors, drawers, and don’t forget the garage.

Stay safe.

NWS San Diego

12/4/2017 (Permalink)

San Diego county has been issued both fire weather and high wind warnings by the National Weather Service San Diego. 

Stay safe this week during these critical fire conditions, and make sure to follow the NWS San Diego on social media or visit http://www.weather.gov/sgx/ for latest updates.

If you experience fire damage, call us today at (619)583-2133 to begin fire damage repair and restoration.

For more information on our fire damage restoration services, please visit http://www.SERVPROcentrecityuptown.com/fire-smoke-damage-restoration

SERVPRO of Centre City Uptown - Commercial Property Losses

9/20/2016 (Permalink)

Commercial Water Damage Events Present Unique Challenges 

Flooding and water damage events in commercial properties in San Diego are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Centre City Uptown

SERVPRO of Centre City Uptown specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us at 619 583 2133.

SERVPRO of Centre City Uptown - Fire, Smoke, and Soot Damage

9/20/2016 (Permalink)

San Diego - Smoke and Soot Cleanup / Fire Damage.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Centre City Uptown will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – SERVPRO of Centre City Uptown at 619 583 2133.

SERVPRO of Centre City Uptown - Mold Remediation

9/20/2016 (Permalink)

Does Your Home or Business Have A Mold Problem?

Mold Damage

In San Diego, mold can spread through a home or business in as little as 48-72 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –

SERVPRO of Centre City Uptown at 619 583 2133.

SERVPRO of Centre City Uptown - Water Damage / Flood

9/20/2016 (Permalink)

SERVPRO of Centre City Uptown

24 Hour Emergency Water Damage Service

We provide 24 hour fire and water damage restoration service in San Diego.

We are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 619 583 2133

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Centre City Uptown has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

SERVPRO of Centre City Uptown specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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